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Wednesday, August 27, 2008

Skullcandy RMA: Part II, Step 2

So approximately a week later, I get a follow up email (give a few days between when the package was signed for and when this email was sent out). I also emphasized a critical part of that email in red :

Hello Insert Name Here,

Your RMA request #Insert RMA here has been updated to Received.

Thank you for sending your product into Skullcandy. We have authorized it to be replaced under our lifetime warranty. We will notify our shipping warehouse to ship your replacement. This process takes about 1-2 weeks depending upon availability of product. You will receive another email from FedEx when it ships with a tracking number. Thanks! **Please do not respond to this message. If you should have a question about your warranty claim please go to For a speedy response be sure to reference your RMA number.**

The Skullcandy Team


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