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Thursday, May 22, 2008

Ebay's dynamically changing policy

Today I was leaving feedback for a buyer, when I noticed that I could either leave him/her a positive feedback or none at all. Apparently eBay has modified their feedback system (not to mention forgotten about sentence structure) :

eBay's Feedback system continues to evolve as the community and marketplace dynamics change.

The eBay Feedback system was originally designed to provide a simple, honest, accurate record of the buyer's and seller's online experience to ensure safe and satisfactory trade. It was driven by the belief that through a transparent reputation system, members could hold each other accountable. Over time, we found that the transparency of the Feedback system made some buyers reluctant to hold sellers accountable. For example, buyers fear retaliatory Feedback from sellers if they leave a negative

Therefore, we've made a number of changes to eBay's Feedback system to continue to improve accuracy and accountability. These changes should help to differentiate and reward sellers who provide a positive buying experience on eBay.

eBay is turning the peer-to-peer buying and selling into kindergarten, where everyone is a winner and people who get upset get a time out. Really?? Come on, really?? I am not sure why a buyer would exhibit fear, when all he/she is responsible for is payment. If you have already sent payment, what are you afraid of? If I sent payment and I received inferior service, a defective (or improperly described) or no item, then you can be sure I would be livid. The last thing I would care about is some ever-increasing and pointless "ranking" system. I would want my money back or the item. Instead, they have revised their policies to make the inequities even larger.

To eBay : Thank you for constantly changing your policies and in turn, protecting us from the big bad world out there.


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